Privacy Policy

Effective Date: June 30, 2025

At Knox Audiology, we are committed to protecting your privacy and ensuring the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or receive care from us.

Information We Collect

We may collect and store the following types of information:

Personal Information:

• Name

• Email address

• Phone number

• Mailing address

• Date of birth

Health Information:

• Medical history related to hearing

• Audiograms and hearing test results

• Hearing aid and device details

• Insurance and billing details

Website Usage Information:

• IP address

• Browser type

• Device and operating system

• Pages visited on our site

• Time spent on pages (collected via cookies and analytics tools)

How We Use Your Information

Your information may be used to:

• Schedule and manage appointments

• Communicate with you regarding care, billing, or follow-up

• Deliver audiological services, including hearing evaluations and hearing aid fittings

• Respond to online inquiries and patient questions

• Improve our website functionality and user experience

• Comply with legal and regulatory requirements

We only use your information for legitimate healthcare and business purposes.

Information Sharing and Disclosure

We do not sell or rent your personal information.

We may share your information with:

• Audiologists and professionals involved in your care

• Insurance companies and billing services

• Business associates who help manage our website, email, or data securely (under strict confidentiality agreements)

• Public health authorities or legal entities as required by law

Your Rights

As a patient, you have the right to:

• Access your health records

• Request amendments to your personal or medical information

• Limit certain uses and disclosures of your data

• Request a record of who we’ve shared your information with

• File a complaint if you believe your privacy rights have been violated

To exercise these rights, please contact us using the information below.

Website Security and Cookies

Our website uses secure encryption (HTTPS) to protect your data. We may use cookies to analyze traffic and improve functionality. You can manage cookie preferences through your browser settings.

Third-Party Links

Our website may include links to other websites not operated by Knox Audiology. We are not responsible for the privacy practices or content of those sites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or wish to contact us regarding your information:

Knox Audiology
10922 Spring Bluff Way
Knoxville, TN 37932
Phone: (865) 357-5600
Email: knox.audiology@outlook.com